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We chose to work with MSC IT Solutions because of their local knowledge and their particular interest in what we do as an Academy.
Things changed for us in terms of IT when the Building Schools for the future five-year project came to an end, but by linking up with Mark and his team the transition has been seamless and we have been able to add to our system with their support.
MSC IT Solutions have full access to our site, and they are always on hand to help us when we need assistance.
Their staff also have monitoring apps built into their own equipment which allows them to keep a watchful eye on our system and alert us to any issues which may be forthcoming. In many cases, this has enabled us to prevent any problems before they have happened.
Another thing which has impressed us is the network of contacts Mark has throughout the sector. He adopts an honest approach, and on the rare occasions he is unable to help us he can quickly put us in touch with someone who can. His knowledge is second to none, and as well as helping us maintain our system, Mark will often give us advice on how we can make improvements to make the service we provide more efficient.
The whole team at MSC IT Solutions is very friendly and approachable if they’re away from the office they have remote access and can quickly get things sorted.
Our contract with the business will come to an end later this year, but I have already made it a priority to keep the relationship going moving forward as it is not exaggerating to say we would be lost without the help and support they give us.