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Hartlepool Pupil Referral Unit - Testimonial

Support Contract Case Study

Hartlepool Pupil Referral Unit

Allison Millington - Deputy Head Teacher
We were part of a managed service which came to an end, and we needed to move to a new supplier to have our whole IT system managed.

We were put in touch with MSC IT Solutions, and were impressed with them from the very first meeting we had. Mark was friendly, he gave us a competitive price and more importantly, he knew what he was talking about.

The whole system was migrated across with the minimum of fuss and with no impact to what we do as an organisation. The fact that Mark came along to various meetings when we explained exactly what we wanted from the system was a real help, he fully understood our requirements and didn’t waste any time getting things up and running. It was a seamless move.

The big thing I have to praise Mark and his team for is the way in which they respond to our requests for support. I would say they always get things resolved within the hour, but that could actually be doing them a disservice, as normally things are done within minutes. They are always there for us, and that has certainly made my life easier.

I can’t praise MSC IT Solutions highly enough, and I would fully recommend any organisation to get them on board because they have made such a huge difference to a vital part of our organisation.


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