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St Aidans Catholic Academy - Case Study

Support Contract Case Study

St Aidan's Catholic Academy - Sunderland

Kevin Shepherd - Head Teacher
I first heard about MSC IT Solutions from our former headteacher who had worked with Mark and his team at his new school and sixth form college in Hartlepool.

Our contract with our previous IT support provider had come to an end, so we put the contract out to tender. We invited MSC IT Solutions to apply and they were able to put their offer in front of us that way. The whole process was smooth and simple, with Mark attending all meetings personally and explaining how the business worked and how MSC could support us moving forward.

We didn’t have a lot of IT issues if I’m honest, but once Mark and his team got onboard we discovered some historical issues we didn’t know existed, which were quickly resolved with no fuss or disruption to the school.

The biggest benefit I have noticed is the superior level of support we are given. Their team have worked with us, rather than around us, and that has directly impacted on the progression of the sole staff member we have in-house who supports out IT. He has benefited hugely from their experience and expertise, broadening his skill set to benefit not just himself, but the school also.

A great example of the flexibility MSC bring was when we had the ‘dreaded call’ from Ofsted. A member of their technical team came to school the next day to make sure there was always someone on hand to ensure everything was running smoothly.

Whenever any issues arise we can flag them up quickly from our end through their online ticketing system or over the telephone, but should we need any extra assistance they have proven that they can be on site very quickly.

We have noticed that issues and calls have been reducing as the contract has gained momentum due to the way our systems are monitored 24/7. It is often the case that they identify a problem and rectify it before anyone in school notices and turns into a major issue that could affect our systems significantly, impacting the teaching and learning of our staff and students.

Since starting to work with MSC IT Solutions our systems run a lot more effectively and efficiently, and all of our staff who use it appear to have a lot more confidence that they had in the past.

Not only do we received great support from MSC, but they have also advised us on matters such as renewal of contracts or licences. In the past, we have paid certain fees and greater costs, just because we thought we had to. Mark and his team now guide us through the best process and source the best deals for us for all aspects of our ICT.

All in all, I’m delighted with the service provided by MSC IT Solutions. The service they offer is significantly better value than other businesses in the same sector, and I am sure the service they provide to St Aidan’s will be replicated to other schools who make the decision to work with them. I would certainly have no hesitation in recommending MSC IT Solutions to other schools or colleges.


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