Management Team

Mark Cronin

Managing Director

"From starting the business 15 years ago, I have played a critical leadership role, overseeing all operations and business strategy. Using my strong background in technology, I have fostered a skilled team to ensure our company delivers reliable technical support and innovative IT solutions tailored to our client's needs."

David Raper

Operations Director

"My position as the Operations Director means I am responsible for ensuring an efficient delivery of service to our clients. I oversee the daily inhouse operations and manage our technical team. I have a strong focus on operational excellence and with this, I am helping the company stay responsive to client needs."

Admin Team

Vicki Smith

Client Success Lead

"As our Client Success Lead my main responsibility is to build and maintain strong relationships. I ensure that our clients achieve their desired outcomes with our products and services. As well as this, I manage the daily HR operations providing essential support in a variety of areas."

What are your hobbies outside of work? 

"In my spare time, I am a Fully Qualified Independent Travel Agent - I love everything holidays! Most importantly though, you will find me cheering and rooting for my 2 sons, on the side lines of their Football & Rugby Matches."

Favourite mid-morning Snack at work?

"Whatever Goodies the Project Manager Gav brings me!"

Sales and Marketing Team

Ethan Casey

Marketing Assistant

"I have recently started my Apprenticeship as a Marketing Assistant. Working along side our Sales Team, I am developing my skills in a multitude of areas, focusing on marketing and digital content design for a wide range of resources whilst studying at Hartlepool College of Further Education one day a week."

What are your hobbies outside of work? 

"I love travelling to different countries I recently went on a trip around Europe! I spend my weekends however playing guitar or hanging out with my friends and family."

Favourite mid-morning Snack at work?

"My favourite will always be a Terry's chocolate orange!"

Project Team

Gavin Booth

Project Manager

"I am responsible for overseeing the planning, execution and completion of structured cabling and DfE projects. This involves coordinating with clients, vendors, and installation teams to design network infrastructure solutions. Additionally, I also assist in the installation of structured cabling when needed."

Andy Whiteley

Business Development

"Working within a fast growing company, I identify potential clients, build relationships, and understand their needs leading to the preparation of proposals. I also support our construction partners through their tender and bid processes for all IT related elements."

What are your hobbies outside of work? 

"My weekends are mostly consumed with supporting Newcastle United as a life long fan, I also enjoy spending time and making memories with my family!"

Favourite mid-morning Snack at work?

"Because of our Managing Director I have a new found love for Wispa Golds..."

What are your hobbies outside of work? 

"Running, Cycling, Walking my Dog ... Anything to be keeping fit. I also Love driving my 1986 Mk 2 Golf GTI!"

Favourite mid-morning Snack at work?

"Cup of Yorkshire Tea and a Chocolate Hobnob!"

Technical Team

Kevin Merritt

3rd Line Support Engineer

"As a 3rd Line Engineer, I deal with complex IT problems and am the final point of escalation. I fix issues across systems, networks, and infrastructure, carry out upgrades, find and solve root causes, and help with projects. I work with teams and suppliers to keep services reliable."

Ayo Folorunso

2nd Line Support Engineer

"As a 2nd Line Support Engineer, I resolve issues beyond first-line support, working with our helpdesk to keep systems running smoothly. I coordinate with third-party suppliers, perform IT audits, and create documentation to help clients get the best from their IT."

What are your hobbies outside of work? 

"In my spare time, I enjoy watching football and unwinding with video games. It’s a good balance of real-world sport and fun digital escapes."

Favourite mid-morning Snack at work?

"My go-to mid-morning snack is carrots and hummus..."

What are your hobbies outside of work? 

"I spend my time playing games, watching football or spending time with my family."

Favourite mid-morning Snack at work?

"I love snacking on biscuits at my desk!"

Lino Felix Breda

2nd Line Support Engineer

My role is to investigate and resolve first- and second-line support issues, based on-site for one of our clients. Alongside this I create and review technical documentation, as well as performing system maintenance and troubleshooting network/infrastructure issues.

Muhammad Nazeer

2nd Line Support Engineer

"Working on-site for one of our latest projects, my role includes providing first and second-line IT support to staff and students. Troubleshooting network issues, maintaining systems and making sure documentation is up to date."

What are your hobbies outside of work? 

"In my spare time I enjoy Hiking and Camping. I also quite an avid chef and love to cook"

Favourite mid-morning Snack at work?

"Usually just go for some fruit or nuts to get me to lunchtime!"

What are your hobbies outside of work? 

"I spend my time travelling, walking or reading!"

Favourite mid-morning Snack at work?

"That would have to be coffee!"