Careers at MSC IT Solutions

WORK WITH US

If you’re looking for a place where your talents can shine, your ideas can make a real impact, and your career can flourish, you’ve come to the right place. Explore our diverse range of opportunities, and let’s embark on this incredible professional adventure together.

Please be aware that employment agencies will not be used in conjunction with any of the roles advertised below.

View our various roles below

ROLE #1

3rd Line Support Engineer for Managed Service Provider

Hartlepool, North-East, United Kingdom

Full-time or Part-time

JOB DESCRIPTION

Do you want to join a team that works together, appreciates and supports each other and ENJOYS hard work? Then we need to talk…

As we continue to expand, we’re looking for a skilled 3rd Line Support Engineer to join our dynamic team with a solid experience in all aspects of technical support. The support engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors.

This will be a hands-on technical role with plenty of opportunity to explore new technologies in both test and live environments, as well as gain industry recognised training and qualifications.

The successful candidate should be a driven individual, that enjoys problem-solving and taking control of situations to drive home technical solutions whilst always putting our clients’ needs first.

Main Duties and Responsibilities:

As a highly motivated and conscientious individual, your main areas of responsibility will include:

  • To provide 3rd line support to end-users via phone, email, or in-person
  • To escalate & work with third party suppliers and vendors to successfully resolve issues
  • To undertake audits and provide recommendations on customers’ IT environment
  • Resolve technical issues and assisting other members of the support team
  • Creation of technical design documentation and proposals

Knowledge, Skills and Experience Required:

A high level of technical skills is essential for this role, with a fundamental understanding of Microsoft desktop and server products, including virtualisation and cloud technologies, along with networking knowledge of LAN, WAN, Routers & Firewalls.

  • Proven experience as a 3rd Line Support Engineer or similar role, ideally within an MSP or educational sector.
  • Excellent communication skills
  • Excellent design documentation skills
  • Client focussed
  • Able to work well as part of a team as well as individually
  • Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process
  • Highly motivated – Sets and achieves challenging goals
  • Quality management – ability to look for ways to improve and promote quality
  • A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open support tickets at the same time
  • Strong troubleshooting ability
  • Windows 10, 11 & Mac OS
  • Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers
  • Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF
  • VoIP Phone Systems
  • Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies
  • Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering

Qualifications Required:

Although no formal qualifications are essential for this role, the successful candidate should have relevant work-related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.

Desirable Skills/Knowledge

  • Knowledge of Aruba Central
  • Knowledge of Sophos Firewalls
  • Knowledge of the Autotask and Datto stack
  • Full UK driving licence and have use of own car

About the Company – MSC IT Solutions Ltd

That is who we are looking for … now here’s little about us. We are a rapidly growing IT Managed Service Provider and Consultancy business based in Hartlepool, North East England with Education (School’s and college’s) and Small Business clients nationwide and Europe.

The founder of the company, Mark Cronin is a successful IT Consultant and entrepreneur turned business owner with aspirations to grow the business into one of the most successful MSP’s in the country. We have recently invested heavily into new offices which provide an excellent working environment, which are soon to be expanded further to provide facilities to improve your working day and productivity.

What we will do for you:

  • Opportunity to develop and improve your skills within a growing company
  • Provide you with ongoing training and support in multiple technical specialisms
  • The chance to travel to various events and countries to aid professional development
  • Competitive salary with the chance to earn even more as we grow as a result of your impact in the business.

What we can offer you:

Salary: Depending upon experience

Holidays: 28 days inclusive of England Bank Holidays

Job Type: Full Time

Job Types: Full-time, Permanent

Salary: £30,000.00-£45,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • On-site parking
  • Private medical insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Overtime

Experience:

  • 3rd Line Engineer: 3 years (required)

Ability to Commute:

  • Hartlepool (required)

Work Location:

  • In-person

ROLE #2

Sales Development Representative

Hartlepool, North-East, United Kingdom

Full-time/Part-time

JOB DESCRIPTION

This job role can be flexible for the right candidate; whether that be remote working or part time house.

What to do to apply – THIS IS A MUST! Anyone not following the below instructions will be instantly overlooked.

Please call 01429225299 and leave a voicemail on our dedicated line. Tell us a little bit about yourself and why you are a great fit for this role, including any relevant experience in a similar role. Any CV’s received without a voicemail being left will be rejected.

Because we are growing, we are looking for an ambitious, Sales Development Representative to join our growing team. In this role you will be working on continually growing revenue by building strong relationships with new prospects across businesses in the UK.

Do you want to join a team that works together, appreciates and supports each other and ENJOYS hard work? Then we need to talk…

YOU MUST HAVE EXPERIENCE IN SALES ,TELESALES, OR APPOINTMENT SETTING . You also must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail. Please only apply if you have been SUCCESSFUL in either of the above previous roles where you had to make outbound prospecting calls.

This position can be part or full time and offers a base salary plus bonuses and uncapped commission. You will qualify for various employee benefits (Pension, Private Medical etc.) and MUST be willing to visit or work from our Hartlepool Head Office. This is an awesome opportunity for someone who:

  • Wants to join a growing company that offers career advancement and a place for you to grow with us long-term (we are not a good place for job hoppers).
  • Loves a faster-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated.
  • Wants a company that provides their employees with GREAT marketing, training and support to ensure their success (not the two-part training of “Good luck and hang in there”).
  • Appreciates people who take an organised, systematic approach to achieving success and strives for excellence in everything we do.
  • Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction and growth.
  • Is a quick, self-motivated learner who wants to join a company that will invest in their learning and skill development (we WANT you to learn and get better).
  • Enjoys talking to people over the phone to schedule appointments, provide answers, etc.

Job Responsibilities

  • To complete at least 5 focused block hours of dials to make a minimum number of calls.
  • To participate in weekly sales meetings and daily huddles to report your progress, provide input on campaigns, report problems and get help with challenges you have.
  • To call (follow up) on inbound leads to qualify and book consults.
  • To make outbound calls to various lists of prospects as directed. This includes making the calls on the days they are supposed to be completed, according to that campaign’s cadence, scripts and process.
  • To accurately track all activities (calls, contacts, scheduled appointments, sat appointments, etc.) and submit those reports by Friday, close of business, for that week.
  • To confirm and concierge all appointments you book, as well as self-booked appointments assigned to you.
  • To assist in qualifying, confirming and rescheduling self-booked appointments.
  • To follow up on no-shows and cancellations to attempt to reschedule them.
  • To keep detailed notes on calls and communications in our CRM.
  • To use the CRM, and other tech CORRECTLY.
  • To complete all tasks set for you in the CRM on time and as directed.
  • To be aware of all current mailings and promotions so you can answer questions when asked by prospects you’re calling on.

About the Company

That is who we are looking for … now here’s little about us. We are a rapidly growing IT Managed Service Provider and Consultancy company based in Hartlepool, North East England with Education (School’s and college’s) and Small Business clients nationwide. We have experienced rapid growth in the last 2 years and are looking to expand this even further.

The founder of the company, Mark Cronin is a successful IT Consultant and entrepreneur turned business owner with aspirations to grow the business into one of the most successful MSP’s in the country. We have recently invested heavily and moved into new offices which provide an excellent working environment, which are soon to be expanded further to provide facilities to improve your working day and productivity.

What we will do for you:

  • Opportunity to develop and improve your skills within a growing company
  • Provide you with ongoing training and support in the field of sales and marketing
  • The chance to travel to various events and countries to learn from some of best sales and marketing coaches in the world
  • Competitive salary with the chance to earn even more as we grow as a result of your impact in the business

What we can offer you:

Salary: Starting at £18k + Uncapped Commissions and BonusDepending upon age and experience

Holidays: 28 days inclusive of England Bank Holidays

Job Type: Full or Part Time (Flexible) for the right person

What to do to apply – THIS IS A MUST! Anyone not following the below instructions will be instantly overlooked.

Please call 01429225299 and leave a voicemail on our dedicated line. Tell us a little bit about yourself and why you are a great fit for this role, including any relevant experience in a similar role. Any CV’s received without a voicemail being left will be rejected.

Job Types: Full-time, Part-time, Permanent

Salary: £18,000.00-£30,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Private medical insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Experience:

  • Sale, Telesales or Telemarketing: 1 year (required)

Work Location: In person

ROLE #3

1st / 2nd Line Support Engineer for Managed Service Provider (Ickenham)

Ickenham, London, United Kingdom

Full-time

JOB DESCRIPTION

Do you want to join a team that works together, appreciates and supports each other and ENJOYS hard work? Then we need to talk…

Due to rapid growth, we are looking for a 2nd line support engineer with a solid experience in all aspects of technical support. The support engineer will be responsible for investigating a wide range of technical issues in the Education and SMB sectors.

This will be a hands-on technical role with plenty of opportunity to explore new technologies in both test and live environments, as well as gain industry recognised training and qualifications.

The successful candidate should be a driven individual, that enjoys problem-solving and taking control of situations to drive home technical solutions whilst always putting our clients’ needs first.

Some of the technologies the candidate would be expected to deal with include Windows Desktop, Windows Server, Hyper-V, Microsoft 365 and Apple technologies. Any networking experience would be advantageous.

Main Duties and Responsibilities:

As a highly motivated and conscientious individual, your main areas of responsibility will include:

  • To provide 1st and 2nd line support
  • Working alongside the helpdesk team to resolve support calls
  • To escalate & work with third party suppliers to successfully resolve issues
  • To undertake audits and provide recommendations on customers’ IT environment
  • Resolve technical issues
  • Assist other members of the support team
  • Assisting with creation of technical documentation and proposals

Knowledge, Skills and Experience Required:

A high level of technical skills is essential for this role, with a fundamental understanding of Microsoft desktop and server products, including virtualisation.

  • At least 3 years’ experience in a similar IT role (Ideally within Educational Sector or another MSP)
  • Excellent communication skills
  • Client focussed
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies
  • Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process
  • Highly motivated – Sets and achieves challenging goals
  • Quality management – ability to look for ways to improve and promote quality.
  • Windows 10, 11 & Mac OS
  • Printing, Group Policy, Backup Systems and Networking
  • Microsoft 365
  • Mobile Device Management
  • VoIP Phone Systems

Qualifications Required:

Although no formal qualifications are essential for this role, the successful candidate should have relevant work-related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.

Desirable Skills/Knowledge

  • Excellent documentation skills
  • A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open support tickets at the same time
  • Solid experience and understanding of installation, configuration and maintenance of Windows Server 2012 upwards, with Active Directory Services and Group Policies
  • Experience of deployment and maintenance of MS Office 365 and Azure solutions
  • Strong troubleshooting ability
  • Server 2019 onwards, Active Directory, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering
  • Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers
  • Experience with tools such as Microsoft SCCM, Intune and JAMF
  • Experience in working in an MSP or within Education is highly desirable
  • Knowledge of the Autotask and Datto stack would be advantageous
  • Full UK driving licence and have use of own car

About the Company – MSC IT Solutions Ltd

That is who we are looking for … now here’s little about us. We are a rapidly growing IT Managed Service Provider and Consultancy company based in Hartlepool, North East England with Education (School’s and college’s) and Small Business clients nationwide and Europe.

The founder of the company, Mark Cronin is a successful IT Consultant and entrepreneur turned business owner with aspirations to grow the business into one of the most successful MSP’s in the country.  We have recently invested heavily and moved into new offices which provide an excellent working environment, which are soon to be expanded further to provide facilities to improve your working day and productivity.

What we will do for you:

  • Opportunity to develop and improve your skills within a growing company
  • Provide you with ongoing training and support in multiple technical specialisms
  • The chance to travel to various events and countries to aid professional development
  • Competitive salary with the chance to earn even more as we grow as a result of your impact in the business.

What we can offer you:

Salary: Depending upon experience

Holidays: 28 days inclusive of England Bank Holidays

Job Type: Full Time

ROLE #4

Office Administrator/Personal Assistant

Hartlepool, North-East, United Kingdom

Full-time/Part-time

JOB DESCRIPTION

An administrator is required to compliment the existing team at an established IT, company based in Hartlepool, North East England. This is an exciting opportunity to join a fun and friendly technology company providing IT Services and Solutions to education and businesses throughout the UK.

This is an exciting opportunity for the right candidate to work in a growing business with the opportunity to make the role their own and put their own stamp into the position and department. Excellent training is available and will be a key part of this role.

Examples of main responsibilities:

  • Be a proactive member of the Client Success Team
  • Answering the phone and directing calls and taking messages
  • To be responsible for the management and efficient operation of the main office, meeting rooms and entrance facilities on site.
  • Handle incoming and outgoing correspondence.
  • Ensuring that the team continually ‘Put our Clients 1st”.
  • Liaise with suppliers as necessary.
  • Work closely with management and others within the wider team.
  • Assisting the Support Team with incoming support requests
  • Assisting the sales and project teams with purchase orders and ordering

Applicants should possess the following personal experience/qualities:

  • Confidential, professional and approachable.
  • Excellent telephone manner along with friendly customer service skills.
  • Good written and verbal communication and literacy skills.
  • Ability to prioritise workload while remaining organised and on-task.
  • Enthusiasm to learn new skills and technologies as required.
  • Have confidence in working independently in a busy environment.
  • Ability to work well as part of a team and communicate effectively with colleagues.
  • Attention to detail in all aspects of work.
  • A logical approach to problem solving coupled with common sense.
  • Punctual and well presented.
  • Ability to speak confidently on the telephone, diffuse stressful situations and reassure clients at all levels.
  • Team player who builds rapport, with a willingness to support colleagues during critical periods
  • Highly confidential and diplomatic with mature approach to problem-solving

Applicants should ideally possess as many of the following skills as possible (training will be provided where necessary):

  • Previous Experience working in a similar role – ideally 2+ years
  • Excellent Microsoft Office skills: PowerPoint, Excel, Word and Outlook. Comfortable with technology (Teams etc)
  • Experience of working within in a CRM
  • An understanding of financial reporting
  • Experience of creating detailed and easy to follow process guides

That is who we are looking for … now here’s little about us. We are a rapidly growing IT Managed Service Provider and Consultancy company based in Hartlepool, North East England with Education (School’s and college’s) and Small Business clients nationwide and Europe.

The founder of the company, Mark Cronin is a successful IT Consultant and entrepreneur turned business owner with aspirations to grow the business into one of the most successful MSP’s in the country. We have recently invested heavily and into new office space which provide an excellent working environment.

What we will do for you:

  • Opportunity to develop and improve your skills within a growing company
  • Provide you with ongoing training and support in multiple technical specialisms
  • The chance to travel to various events and countries to aid professional development
  • Competitive salary with the chance to earn even more as we grow as a result of your impact in the business.

What we can offer you:

Salary: £21,500

Holidays: 28 days inclusive of England Bank Holidays

Job Type: Full Time or Part time for the right candidate

Private Medical Insurance: Available after 12 months of service

What to do to apply:

Please leave a Voicemail to phone number 01429225299 telling us a little about yourself in and out of work, and why you are a great fit for this position, following by sending your CV to careers@mscits.co.uk

Please also confirm you are comfortable working within an office in Hartlepool.

Job Types: Full-time, Part-time, Permanent

Part-time hours: 37.5 per week

Salary: From £21,500.00 per year

Benefits:

  • Canteen
  • Casual dress
  • Company pension
  • Gym membership
  • Private medical insurance
  • Sick pay

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Hartlepool: reliably commute or plan to relocate before starting work (required)

Experience:

  • Administrative: 2 years (required)

Work Location: In person

ROLE #5

1st / 2nd Line Support Engineer for Managed Service Provider

Hartlepool, North-East, United Kingdom

Full-time or Part-time

JOB DESCRIPTION

Do you want to join a team that works together, appreciates and supports each other and ENJOYS hard work? Then we need to talk…

Due to rapid growth, we are looking for a 2nd line support engineer with a solid experience in all aspects of technical support. The support engineer will be responsible for investigating a wide range of technical issues in the Education and SMB sectors.

This will be a hands-on technical role with plenty of opportunity to explore new technologies in both test and live environments, as well as gain industry recognised training and qualifications.

The successful candidate should be a driven individual, that enjoys problem-solving and taking control of situations to drive home technical solutions whilst always putting our clients’ needs first.

Some of the technologies the candidate would be expected to deal with include Windows Desktop, Windows Server, Hyper-V, Microsoft 365 and Apple technologies. Any networking experience would be advantageous.

Main Duties and Responsibilities:

As a highly motivated and conscientious individual, your main areas of responsibility will include:

  • To provide 1st and 2nd line support
  • Working alongside the helpdesk team to resolve support calls
  • To escalate & work with third party suppliers to successfully resolve issues
  • To undertake audits and provide recommendations on customers’ IT environment
  • Resolve technical issues
  • Assist other members of the support team
  • Assisting with creation of technical documentation and proposals

Knowledge, Skills and Experience Required:

A high level of technical skills is essential for this role, with a fundamental understanding of Microsoft desktop and server products, including virtualisation.

  • At least 3 years’ experience in a similar IT role (Ideally within Educational Sector or another MSP)
  • Excellent communication skills
  • Client focussed
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies
  • Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process
  • Highly motivated – Sets and achieves challenging goals
  • Quality management – ability to look for ways to improve and promote quality.
  • Windows 10, 11 & Mac OS
  • Printing, Group Policy, Backup Systems and Networking
  • Microsoft 365
  • Mobile Device Management
  • VoIP Phone Systems

Qualifications Required:

Although no formal qualifications are essential for this role, the successful candidate should have relevant work-related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.

Desirable Skills/Knowledge

  • Excellent documentation skills
  • A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open support tickets at the same time
  • Solid experience and understanding of installation, configuration and maintenance of Windows Server 2012 upwards, with Active Directory Services and Group Policies
  • Experience of deployment and maintenance of MS Office 365 and Azure solutions
  • Strong troubleshooting ability
  • Server 2019 onwards, Active Directory, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering
  • Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers
  • Experience with tools such as Microsoft SCCM, Intune and JAMF
  • Experience in working in an MSP or within Education is highly desirable
  • Knowledge of the Autotask and Datto stack would be advantageous
  • Full UK driving licence and have use of own car

About the Company – MSC IT Solutions Ltd

That is who we are looking for … now here’s little about us. We are a rapidly growing IT Managed Service Provider and Consultancy company based in Hartlepool, North East England with Education (School’s and college’s) and Small Business clients nationwide and Europe.

The founder of the company, Mark Cronin is a successful IT Consultant and entrepreneur turned business owner with aspirations to grow the business into one of the most successful MSP’s in the country.  We have recently invested heavily and moved into new offices which provide an excellent working environment, which are soon to be expanded further to provide facilities to improve your working day and productivity.

What we will do for you:

  • Opportunity to develop and improve your skills within a growing company
  • Provide you with ongoing training and support in multiple technical specialisms
  • The chance to travel to various events and countries to aid professional development
  • Competitive salary with the chance to earn even more as we grow as a result of your impact in the business.

What we can offer you:

Salary: Depending upon experience

Holidays: 28 days inclusive of England Bank Holidays

Job Type: Full Time